Viralstyle's customer support team is there to make sure buyers have a great experience and keep coming back. If you manage an online community, chances are high that your customers might ask questions about their order or other things like exchanges in sizes. This means it’s important for sellers to take advantage of Viralstyle’s excellent customer service so they can answer any queries with ease.

Tips for assisting your buyers

Viralstyle sellers should encourage customers to contact customer support directly for assistance. We do not recommend contacting support on behalf of your buyers because this prolongs the resolution process.

• Live chat assistance is available for buyers Monday through Friday 9AM-5PM (EST). Chat assistance can be accessed on the Viralstyle's contact us page.
• Buyer support emails are responded to within 24 – 48 business hours and any follow-up responses are within 24-48 business hours pending on the issues.
• Buyers can edit their order before production (i.e. their shipping address, size, etc.). You can direct buyers to their confirmation email where they can find more information on how to update their orders.
• Customers should contact Viralstyle’s customer support team directly via their confirmation email for assistance or via support@viralstyle.com.
• Buyers can check their order status using this link: https://viralstyle.com/track-order
• If you have potential buyers asking about Viralstyle’s return policies or guarantee it’s best to direct them our customer policies or encourage them to use this form to contact us.
• Do not engage with negative customers; try to direct them to customer support to resolve their issue (size exchanges/returns/etc.). Keep in mind our support team will do everything within their power to make sure your buyers are happy!

Let us take care of your buyers! We’re good at it 😉

• All buyer inquiries are answered within 24 to 48 business hours—our team averages less than 6 hours during business days.
• The Viralstyle Customer Support Team consists of over 20 agents that cover every time zone and speak different languages.
• Over 75% of Viralstyle buyers in the last 12 months are very likely to recommend Viralstyle products to a friend or colleague.

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